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IT Infrastructure Intern

Manitou Group
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GENERAL ACCOUNTABILITY:

The IT Intern is responsible for the installation and support of PC, software, smartphone and local office technology

 

DUTIES & RESPONSIBILITIES:

  • Walk-in IT support for local business, In charge of assistance (level 1) of the current ERP and all others IT matters
  • Relay requests and incidents  from local users to most relevant IT specialists
  • Participate in all IT Projects and insure a role of local relay or coordination towards the technical projects of the local entities
  • Design, develop, document implement and coordinate systems, policies and procedures in line with group policy
  • Ensure security of data, network access and backup systems in line with Group requirements
  • Identify issues and opportunities, solutions and implement
  • Preserve assets, information security and control structures
  • Implement the Group’s  IT tools and support users to increase efficiency in all areas
  • Maintain quality service by enforcing organization standards
  • Maintain professional and technical knowledge
  • Other related duties and projects as assigned.
  • No travel required.

 

EXPERIENCE:

  • 0-2 years experience in desktop support or IT help desk preferred. 
  • Some knowledge of PC, and laptop hardware, PC Operating Systems, Office Productivity Applications (Google Workspace) Installation and Configuration, Microsoft O/S patches and updates, and PC Operating Systems preferred but not required.
  • Good interpersonal and communication skills

 

EXPERTISE:

  • Windows 10 & 11 operating systems
  • Dell desktops & laptops
  • Google Suite and/or Microsoft Office products
  • Laser printers, multi-function copiers & label printers
  • Barcode scanners
  • Samsung & iPhone smartphones

 

EDUCATION:

  • Working towards an Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.

 

INTERNAL & EXTERNAL CONNECTIONS:

  • This position will support the end users of the West Bend facility and other company users.
  • This position expects minimal external customer contact. 

 

LOCALIZATION AND TRAVEL EXPECTED:

  • This position is located in West Bend, WI
  • Travel up to 0%

 

Applicants must be authorized to work in the United States.  
Equal Opportunity Employer