Annuity Call Center Rep

Join Our Team at AuguStar Retirement!

At AuguStar Retirement, we are committed to fostering a workplace that celebrates diversity, promotes inclusivity, and champions equity. We believe in the value of everyone's unique experiences and perspectives.

Your Potential, Our Opportunity

Are you enthusiastic about this position but feel that your background doesn't perfectly match every requirement? Don't hesitate to apply! Your skills and passion may align with this role or other opportunities within our dynamic organization.

We welcome candidates who are local to Cincinnati, Ohio, or willing to commute. This role requires initial onsite training, with the possibility of transitioning to a hybrid schedule upon successful completion.

Your Role and Impact

As a key member of our Annuity business unit, you will play a pivotal role in enhancing our organization's esteemed reputation. We value candidates with insurance industry or financial services experience, a dedication to delivering exceptional customer service to our broker/dealer partners and contract owners, and a commitment to continuous growth.

If you do not currently hold a FINRA Series 6 or 7 license, we require successful completion of the FINRA SIE exam within the first 6 months of employment and attainment of the FINRA Series 6 license within the first year.

Responsibilities May Include:

• Serving as the main point of contact for annuity product support via phone and email
• Educating clients and financial professionals on our full range of annuity products and riders
• Processing trade requests and buy/sell orders accurately and promptly
• Collaborating professionally with various internal departments to assist our external customers

Your Benefits Package Tailored for You

• Competitive Compensation: We recognize your value with a salary that reflects your expertise and contributions.
• Immediate Health Coverage: Enjoy peace of mind with comprehensive medical, dental, and vision insurance starting from your first day.
• Life Insurance on Us: We've got you covered with company-paid life insurance to protect you and your loved ones.
• Invest in Your Future: Take advantage of our 401(k) plan with matching contributions to secure your financial well-being.
• Supporting Growing Families: Benefit from 100% paid parental leave, adoption, and surrogacy benefits because we understand the importance of family.
• Invest in Your Education: We encourage continuous learning with our tuition reimbursement program to help you reach your academic and professional goals.
• Work-Life Balance: Enjoy the flexibility you need with our generous flexible time off policy, allowing you to recharge and pursue your passions outside of work.

Why Choose Us? Here's What We Offer You:

• No Cold Calling or Sales Pressure: Focus on meaningful interactions without the stress of cold calling or outbound auto-dialer tasks.
• Inclusive and Respectful Culture: Be part of a workplace that celebrates diversity, fosters inclusivity, and promotes mutual respect among all associates.
• Time to Recharge and Give Back: Enjoy generous vacation, holiday, and community service leave to rest, rejuvenate, and make a positive impact in the community.
• Supportive Community and Growth Opportunities: Join associate resource groups dedicated to enhancing your personal and professional development.
• Exclusive Perks and Recognition: Access a variety of associate services, corporate discounts, and recognition programs designed to reward and celebrate your contributions.
• Comprehensive Well-being Support: Benefit from our holistic approach to health and well-being, which includes financial resources and an Employee Assistance Program to support you in all aspects of life.

Your Pathway to Success: Qualifications We Value

• Preferred Licensing: If you hold a FINRA Series 6 or 7 license, you're off to a great start! If not, we support and encourage your growth in achieving these certifications.
• Industry Experience: Leverage your previous experience in the life insurance sector, especially with annuities, to make an immediate impact.
• Educational Background or Equivalent Experience: Whether you hold a bachelor's degree or have gained valuable customer service and contact center experience, we value your unique journey and skills.
• Communication Skills: Showcase your professional telephone demeanor, exceptional verbal, and written communication skills to effectively connect with clients and colleagues.
• Eagerness to Learn: Demonstrate your strong aptitude for learning and adapting to new information and processes.
• Problem-Solving and Attention to Detail: Highlight your excellent problem-solving abilities and keen attention to detail, traits that will set you apart in delivering exceptional service.
• Organizational and Analytical Skills: Utilize your organizational and analytical skills, along with multitasking capabilities, to manage tasks efficiently and prioritize effectively.
• Tech-Savvy: Display proficiency in basic computer applications, particularly Microsoft Office, and the ability to navigate multiple programs and screens efficiently during phone interactions.

Your Ideal Work Environment Awaits You:

• Consistent Work Hours: Enjoy a predictable schedule from Monday to Friday, 8:30 a.m. -- 5:15 p.m., allowing you to plan and balance your personal commitments effectively.
• Inclusive and Supportive Atmosphere: Be part of a workplace where every associate is valued, respected, and encouraged to bring their authentic self to work every day.
• Well-being Programs for Work-Life Harmony: Benefit from tailored well-being programs designed to support your physical, mental, and emotional well-being, helping you maintain a healthy work-life balance.
• Connect Onsite and Virtually: Engage with your colleagues through various onsite and virtual opportunities, fostering collaboration, camaraderie, and a sense of community.
• Dress Comfortably and Confidently: Embrace our dress-for-your-day attire policy, allowing you to dress comfortably while maintaining a professional appearance that suits your daily tasks.

At AuguStar Retirement, we are more than just a workplace; we are a community where your growth and well-being are our priorities. Join us on this exciting journey and make a meaningful impact!