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Library Student Lead (Graduates Only)

University of Iowa - Libraries
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The University of Iowa Libraries

 

LIBRARY STUDENT LEAD POSITION (GRADUATE STUDENTS ONLY) 

University of Iowa - Libraries (/emp/employers/302981)  

Application opens on 7/09/2024 

Salary: $12.50/hour Estimated hours/week: 12

Hours: Morning, afternoon, and evening shifts. The schedule may change depending on department needs and Main Library schedule changes. 

Department: Circulation and User Services and Undergraduate Engagement 

Reports to: Library Assistant IV 

Requirement: Enrollment as a graduate student at The University of Iowa. 

 

GENERAL DESCRIPTION 

The Library Student Lead (Graduate Student) candidate will provide prompt, courteous, and accurate service to all library users, performing a wide range of tasks while working at the Main Library Service Desk. The ideal candidate will have strong attention to detail, the ability to prioritize tasks, and the flexibility to meet the needs of both users and the department. The candidate will use library systems to check out library resources to patrons and will be responsible for monitoring the Library Reference Chat, have a solid understanding of the InfoHawk+ library catalog system and have a working knowledge and clear understanding of the resources available to all library users, as well as help patrons identify research tools and provide library service in person, online, via chat, and on the phone. Special projects are assigned as needed. These could include pulling books from the stacks or restoring books from the Course Reserves shelf. 

POSITION RESPONSIBILITIES

  • Interact courteously with all users (undergraduate, graduate, and professional students, faculty, staff, and community members) and perform work accurately.
  • Help users on-site, online, CHAT, or via telephone by:
    • Providing reference and research service and answering requests for assistance from users, including citation format questions.
    • Answering questions about services, equipment, facilities, and UI and community resources.
    • Referring users needing more specialized assistance to subject specialist librarians.
    • Providing directions and general assistance.
  • Use the Libraries Library Management System (Alma and Primo/InfoHawk+), Skype for Business, Outlook, and SpringShare applications daily.
  • Respond to reports of facility, security, and other emergencies.
  • Attend required 1:1 meetings and training sessions.
  • Other duties as assigned.

COMPETENCIES

Welcoming and Respectful Environment  

Ability to foster a welcoming and respectful workplace environment while recognizing personal differences. Ability to work with a variety of individuals and groups constructively and respectfully while appreciating the importance of a workforce that benefits from the talents of all people across multiple characteristics, including race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a US veteran, services in the US military, sexual orientation, gender identity, or associational preferences. 

Collaboration/Positive Impact 

Ability to work with a variety of individuals and groups constructively and civilly and utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs. 

Service Excellence/Customer Focus 

Ability to meet or exceed customer service needs and expectations and provide excellent service directly or indirectly. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers. 

TRAINING 

  • On-the-job technical training by full-time staff in the Library Management System and SpringShare chat interface.
  • On-the-job training by full-time staff on routine services and resources at the Service Desk.
  • Paid time to get familiar with Libraries, university, and community resources.
  • 1:1 meetings with the supervisor for instruction and Libraries’ updates.

EVALUATION 

The Graduate Student Lead/Specialist is evaluated by their immediate supervisor according to the following criteria: 

  • Dependability: Is on time and communicates promptly with Libraries' staff about schedule conflicts.
  • Cooperation: Works well with other employees.
  • Quality of work: Provides prompt, accurate, and courteous service to all users.
  • Professionalism: Communicates professionally and projects professionalism while providing services.
  • Attitude: Is respectful, interested, patient, and takes instruction well.
  • Motivation/Initiative: Anticipates user needs based on interaction and is motivated to assist.

WHY APPLY?

  • Develop advanced research, teaching, and communication skills relevant to future positions or careers.
  • Learn about key trends in scholarly communications, digital scholarship, information literacy, and other areas.
  • Network with faculty, graduate students, and librarians across and within disciplinary areas of interest.
  • Design and contribute to special projects aligned with your areas of interest.