Front of House Staff

Job Beginning / Ending Dates: Academic Year

Work Schedule:

4:00P – 11:00P Monday - Friday

Times vary by event on Saturdays & Sundays

Special Events as scheduled

Work schedule is based on calendar of events for the School of Music

Duties Include:

• Supervise Recital Attendance Program
• Organize and distribute programs, as provided, to patrons attending the productions
• Ensure respectful and professional environment for patrons and performers
• Must have ability to work independently and make decisions in a self-motivated work environment.
• Have an understanding of Voxman facilities such as bathrooms, drinking fountains, lighting, chairs & stands, etc.
• Respond to emergencies related to patron services (including weather related)

Qualifications:

• Work experience in the arts desired
• Customer service experience
• Experience working in a self-motivated environment
• Strong organizational skills
• Ability to remain calm and courteous regardless of situation
• Must adhere to dress code

About Ushering & House Management for the School of Music

The purpose of the School of Music front of house staff is to provide a professional and pleasant atmosphere for the Department’s public performances. The house staff serves two different user groups – patrons and performers. It is important that the patrons’ expectations and needs are met, and it is equally important that the performers have a respectful and polished event. It is the job of the house managers and ushers to ensure that both groups are respected during the performance.

The Front of House staff sets the tone for a polished and professional performance. This position represents both the School of Music and the University of Iowa to our students and patrons.