Group Sales Specialist

UNIT OBJECTIVE

• Tell the Miami-Dade Environmental Story
• Answer the question – Why should I care?
• Examine planning as a constructive link between the present and the future.
• Promote the Miami-Dade Parks Department Master Plan as the unifying vision for a livable, sustainable Miami-Dade County through conservation and resiliency focus.
• Nurture the sense of wonder to foster sensory and emotional responses to the beauties of the environment and to suggest satisfying, creative ways of expressing these feelings through behavioral-changes with action-driven conservation efforts.

The Extension/Education, Conservation and Outreach (E.C.O.) Division is tasked at leveraging the core competencies, academic resources and experience of its units to achieve select departmental goals and be a driving force within the conservation and stewardship pillar of the Parks, Recreation and Opens Spaces (PROS) Department. E.C.O. staff are focused on delivering on its namesake priorities of outreaching to people, internally and externally, so that we can connect with and educate them in order to improve their well-being and transition them to environmental stewards and advocates who help us conserve our precious resources. 

The E.C.O. Division is comprised of the following units: Camp Owaissa Bauer, Redland Fruit and Spice Park, EcoAdventures (A.D. Barnes Interpretive, Arch Creek Park, Bill Sadowski Park, Castellow Hammock Park, and Crandon Adventures), Larry and Penny Thompson Park & Campground, Natural Areas Management (N.A.M.) and the University of Florida, Institute of Food and Agricultural Sciences (UF/IFAS) Extension Office. 

JOB DESCRIPTION

GROUP SALES SPCIALIST

DESCRIPTION

Group Sales Specialist will be working for Miami EcoAdventures. Miami EcoAdventures was established by the nationally renowned Miami-Dade Parks, Recreation, and Open Spaces department. It is one of the largest networks of parks, beaches, wildlife landscapes, wetlands, and recreational gems in the United States. With five nature centers, we offer education programs and outdoor adventures tailored to all ages, abilities, and skill levels. Experts of outdoor discovery, we are adventurers, educators and stewards of the fascinating subtropical south Florida ecosystem.

RESPONSIBILITIES

Key responsibilities include, and not limited to; handling inquiries, scheduling programs, and maintaining programing calendars, but not limited to coordinating reservations, assisting all Miami Ecoadventures patrons, answering a multiline phone system, invoicing/payment processing, maintaining programming calendars, assisting with tours, and community engagement efforts. The ideal candidate should exhibit exceptional customer service, teamwork, and a passion for outdoor adventures in the subtropical ecosystem of South Florida. This role reports to the Business and Group Sales Manager. Must be able to work days, nights, holidays, and weekends on a varied work schedule.

REPORTS TO:                    Business and Group Sales Manager 

COMPENSATION:           Annually; $28,330.12 

MINIMUM QUALIFICATIONS: 

High school diploma or GED. Two years in sales, special events, or advanced clerical experience are required. Excellent knowledge of MS Office. Demonstrable social media experience and social analytics tools knowledge. Excellent knowledge of MS Office. Must be able to work days, nights, holidays, and weekends on a varied work schedule. Must be highly motivated, organized and responsible. Must possess Bilingual (English/Spanish) skills. 

CORE DUTIES: 

• Receive school, camp and group reservations; enter reservations into ticketing system; prepare and send confirmations to guest; coordinate with other unit sections/nature center staff on additional activities to take place during the guest’s experiences.
• Assist Group Sales Supervisor in the coordination of special/private events and vendor samplings; serves as the liaison between nature centers and the guest for all needs prior and during the events; prepares the closeouts of each event including the verification of attendees and payment.
• Coordinate special tours including nature center site visits, outreach planning, specialized tours/experiences/rentals, and assist with marketing including, social media content photo and video shoots and public relations.
• Conduct site tours to promote and sell rental facilities and all other activities offered at the MiamiEcoAdventures/E.E.C.O division.
• Coordinate team building programs and other revenue generating programs.
• Coordinate and attends community events such as, trade shows, fairs, school and camp functions, etc. to promote MiamiEcoAdventures/E.E.C.O Division.
• Performs other related tasks as requested.

SUPPORTIVE FUNCTIONS: 

• Professionally represent Miami-Dade Parks Department at all times and maintain current knowledge of the MiamiEcoAdventures/E.E.C.O division and its offerings.
• Must be willing to participate in outdoor recreational experiences, including aquatic and land adventures such as snorkeling, kayaking, canoeing, hiking, and bicycling in several natural area environments in South Florida weather conditions (training provided for specialist programming).
• Must maintain a positive attitude and be an exceptional team member that can provide support across all departmental functions.
• Must promote teamwork and facilitate the communication and working relationship across all departments.
• Must be willing to work with a variety of diverse people in order to provide exceptional customer service to our guests.
• Remain calm under stressful situations and be able to handle emergency situations as needed.

*The intent of this job description is to provide a representation of the level and type of duties and responsibilities that will be required of the position given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position.

Apply at www.miamidade.gov/jobs and search for JO# 89363