Supply Chain Specialist

Alltech Automotive LLC., a dynamic global Tier 1 automotive supplier, is seeking a Supply Chain Specialist to support our Mundelein, IL location. It has a global responsibility for business development, product and process development, manufacturing and sales on wheel end, brakes, suspension and steering applications, providing parts for Car and the Light Commercial Vehicle Industry. It is a global structure covering Sales all over the world as well as manufacturing facilities Asia.

We are looking for: 
A great communicator and a quick-learner who likes problem-solving and analyzing data. We are looking for someone with excellent Excel skills and able to build good relationships with customers. You must have a demonstrable track record of analysis, positive attitude and a desire to learn.

Essential Job functions:

• Prioritize, review, and process incoming orders for accuracy and adherence to Sales and Finance guidelines
• Enter orders into NetSuite system.
• Partner closely with Sales, Services, and Business Development to track, monitor, and analyze customer deal-related activities
• Respond to customer service requests;
• Provide product information;
• Prepare shipping documents and shipping labels;
• Create Manifest or Picklist;
• Filling shipping claims with the carriers;
• Inform customers by email or telephone of order information, such as unit prices, shipping dates, and any anticipated delays;
• Check inventory records to determine the availability of requested merchandise. Inventory adjustment;
• Handle customer credits and refunds, account adjustments, and customer cancellations
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing;

Qualifications and Skills

• College degree preferred;
• Prior order entry/customer service experience;
• Phone skills required;
• Typing skills required, minimum 35/min;
• Attention to details;
• Ability to prioritize workload/Sense of urgency;
• Intermediate understanding of Excel and Word;
• Effective written and verbal communication skills;
• NetSuite experience is a plus;
• EDI experience is a plus;
• Online portal experience is a plus;
• Teamwork: Must be able to work well with others/good team player.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• BA of Business 
• Experience:
• Customer Service: 1 year (Preferred)
• Chinese Language is a plus.

Work Location: One location