Intern, Account Management

Summary of Position

The Intern, Account Management will gain hands-on experience in account management by supporting CTP Account Managers in key projects, research initiatives, and problem-solving efforts. This role will provide exposure to client relationship management, internal collaboration, and operational processes while developing critical analytical and communication skills. The intern will assist with various administrative and client-focused tasks, helping to ensure smooth execution of account management functions.

This is a REMOTE position, with preference to hire in the following locations:

• Omaha, NE
• Washington D.C.
• Texas
• New York

Schedule / Shift

Standard daytime hours with flexibility 

Duration: 6 months

Responsibilities and Duties

This internship will offer valuable exposure to the travel management industry, providing opportunities for learning, professional development, and networking within the field of account management, including but not limited to:

• Assist CTP Account Managers with project-based tasks, including research, analysis, and documentation.
• Participate in client meetings alongside Account Managers to gain exposure to client interactions and problem-solving strategies.
• Provide general administrative support, including scheduling, documentation, and meeting coordination.
• Prepare business review materials by running reports, analyzing data, and assembling presentations.
• Develop and maintain communication templates to support client engagement and retention.
• Submit internal tickets for client-related issues requiring research and updates.
• Maintain action item logs per client, ensuring timely follow-ups and accountability.
• Support the audit and updating process for client negotiated supplier agreements.
• Demonstrate proactive problem-solving and critical thinking in addressing client and operational challenges.
• Collaborate effectively across departments to ensure seamless client support and issue resolution.
• Exhibit strong communication and interpersonal skills when interacting with internal teams, clients, and stakeholders.
• Develop an understanding of industry best practices and apply them to account management tasks.
• Display adaptability and a willingness to learn in a dynamic, fast-paced environment.
• Maintain a high level of professionalism and accountability.

Other duties as assigned.

Required of all CTM Positions

• Embrace CTM’s core values of Connect, Deliver and Evolve.
• Professional, collaborative & supportive interaction with employees, clients, suppliers/vendors
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure – is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

Education and Experience

• Currently pursuing or recently completed a Bachelor’s degree in Business Administration, Marketing, Hospitality, or a related field.
• Strong academic performance with coursework in business, communications, or data analysis preferred.
• Previous internship or work experience in customer service, administration, or a related field is a plus.

Knowledge, Skills, and Abilities

• Demonstrated ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong organizational skills with the ability to maintain accurate records and documentation.
• Adaptability to changing priorities and the ability to work in a dynamic work environment.
• High attention to detail and analytical thinking to learn and adapt to new challenges in a professional setting.
• Strong problem-solving and critical-thinking abilities with a proactive approach to issue resolution.
• Strong interpersonal skills with the ability to interact professionally with clients and internal teams.
• Ability to interpret and analyze data to provide actionable insights and recommendations.
• Professionalism and ability to handle confidential or sensitive information with discretion.
• Ability to work independently while also collaborating effectively within a team environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

EEO Statement

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce.  All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us by clicking here. We will make every effort to respond to your request for assistance as soon as possible.  Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

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