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UHD - Admin Office Assistant

University of Iowa - Division of Student Life
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BASIC JOB FUNCTION

Assist in the day-to-day operations of the University Housing and Dining Administration (UHD) front desk including answering and directing incoming phone calls or emails, taking messages, and greeting incoming appointments and visitors.

RESPONSIBILITES

  • Greet customers and refer to appropriate members of UHD team or other University offices
  • Assist (prospective) students and families in resolving housing, general living, and campus problems and refer to appropriate advisory services
  • Assist the public in answering questions and provide directions and assistance according to departmental policies and procedures
  • Respond to inquiries and complaints from students, families, staff, and the general public, and refer as appropriate
  • Demonstrate civil and respectful interactions with others
  • Maintain privacy and utilize discretion when interacting with others to handle sensitive situations
  • Pick up/deliver mail from the Burge Hall Desk / summer operations desk. Sort and distribute mail
  • Become familiar with and answer inquiries regarding marketing in the residence halls and Market Places
  • Assist with filing for staff throughout the office suite
  • Review newspapers for articles related to UHD to be archived
  • Complete special assignments that assist in UHD Administration operations
  • May perform other duties as assigned

QUALIFICATIONS

  • Enrolled as a student at The University of Iowa (during academic year)
  • Excellent communication (verbal and written) and be positive and respectful in working with a diverse population
  • Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams
  • Reasonable experience in handling multiple assignments, conflicting demands, or priorities
  • Excellent organizational skills
  • Demonstrated commitment to GREAT customer service
  • Must be able to work during academic break periods (fall, winter, spring and summer breaks)
  • Experience living in the University of Iowa residence halls
  • Knowledge of UHD procedures and policies

WORK HOURS

TRAINING REQUIREMENTS

  • FERPA Training
  • Minors on Campus Training
  • Anti-Harassment Training for student employees
  • Criminal Background Check upon hire
  • Possible: Driver’s License Review if driving University vehicles is required during employment.