UHD - Catering Lead - Iowa Memorial Union

BASIC JOB FUNCTION

Responsible for the operation of scheduled shifts including set-up, service, and clean-up of events. Make independent decisions and exercise good judgment in absence of a supervisor. Provide leadership and serve as a professional role model.

RESPONSIBILITIES

• Supervise, oversee and coordinate catering staff’s activities including timely packing, set-up, service, and clean-up of all assigned catering events with or without supervision.
• Delegate tasks, provide direction and inspect the work of student staff to ensure complete and correct execution.
• Knowledgeable of ALL catering vehicles operations and routine upkeep, including filling gas, cleaning, and when to communicate maintenance with fleet services. 
• Phone employees when necessary. Communicate all information regarding tardiness, absences, and exemplary behavior to supervisors.
• Participate in orientations of new student employees and train new employees in various positions.
• Responsible for communicating pan sizes and checking food carts with kitchen staff during the packing of an event.
• After fully reading and reviewing the event BEO ask clarifying questions as needed.
• Responsible for checking out keys and returning them to the proper location.
• Ensure all items needed for the event make it onto the truck and the truck leaves OTD on time..
• Establish communication with client right away, go over timeline together, and ensure confidence.
• Handle requests and inquiries from customers with a confident and positive manner. Go above and beyond to please the customer and provide excellent customer service.
• Complete a detailed supervisor report and send to appropriate individuals.
• Direct, assign, and participate in the completion of the closing list.
• Make independent decisions and exercise good judgement in the absence of a supervisor.
• Knowledge of proper usage, cleaning, fixing and returning of food and equipment.
• Perform additional duties as necessary, always asking for help when needed!
• Must be a motivated self-starter and able to complete tasks in a timely manner with minimal supervision.
• Good communication skills (written and verbal) and be positive and respectful in working with a diverse population.
   

QUALIFICATIONS

• Minimum of one semester working as a Catering Associate for University Catering.
• Must be available to work evenings, early mornings, and/or weekends and comfortable with flexible schedules.
• Must be available to work at least 1 home football games, during finals week, and holiday breaks as needed.
• Must be able to work a minimum of 12 hours per week.
• Exhibit excellent communications skills, written and verbal, and be positive and respectful while working in a diverse environment.
• Must be able to work independently with minimal supervision.
• Must be able to move up to 20lbs and stand for long periods of time.
• Demonstrate commitment to excellent customer service.
• Valid driver’s license and ability to meet and maintain the University Fleet Safety Program driving standards.
• Proficient University Catering bartending skills.
• Trained, knowledgeable, and able to work University Catering truck lifts when needed.
• Trained, knowledgeable, and able to work as a Hancher Catering Associate.
   

WORK HOURS

• This position is limited to up to 20 hours per week (320 hours per semester). May work up to 40 hours per week during break periods (spring, summer, fall and winter) as assigned.
   

TRAINING REQUIREMENTS

• Safety Training for Dining Students (OSHA)
• Driver’s License Check
• Cash Handling
• IPACT Training