Resolution Analyst (Associate Governmental Program Analyst)

About the DFPI

The Department of Financial Protection and Innovation (DFPI) is California’s financial regulator, working to protect consumers by examining and licensing financial activities and taking action against unfair, deceptive, or abusive practices. We oversee state-chartered banks, credit unions, student loan servicers, and more. The DFPI has office locations in Los Angeles, Sacramento, San Diego, and San Francisco. The DFPI offers benefit packages, competitive salary, a robust training program and opportunities for advancement.

Position Details

Job Code #:

JC-474814

Position #(s):

410-180-5393-106

Working Title:

Resolution Analyst

Classification:

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,855.00 - $7,327.00

# of Positions:

1

Work Location:

Sacramento 

Telework:

Hybrid

Job Type:

Permanent, Full Time

Job Description and Duties

The Department of Financial Protection and Innovation is recruiting for one, Permanent, Full-time Associate Governmental Program Analyst position within the Consumer Services Office. This position is located in the Sacramento office. This recruitment may be used to fill subsequent vacancies of these positions within the next 180 days.

Are you interested in working on an adaptive, dynamic, and engaging team? Do you possess strong analytical skills and experience researching and resolving complex scenarios with limited available information? Are you a dedicated individual with a desire to take initiative, keep tasks and projects on track, and take proactive and timely steps to achieve goals? Would you enjoy a job where you know your work directly impacts and enhances the lives of California consumers? If so, the Consumer Services Office is the right place for you.

Under the direct supervision of the Staff Services Manager I, the Associate Governmental Program Analyst is responsible for reviewing, analyzing, and processing consumer complaints, and phone and email inquiries for the Consumer Services Office.

Final Filing Date:  5/5/2025

Examination Information

Applicants will need to take and pass the online Associate Governmental Program Analyst exam/assessment to be eligible to apply for Associate Governmental Program Analyst positions. Please visit: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1764

Minimum Qualifications

Education: The following education is required when general experience is used to qualify at any level: equivalent to graduation from college. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.) AND

Either I

Experience: One year of experience performing the duties of a Staff Services Analyst, Range C. Or

Or II

Experience: Three years of professional analytical experience performing duties in one or a combination of the following or closely related areas: budgeting, management analysis, personnel, planning, program evaluation, or policy analysis.

Promotional candidates who are within six months of satisfying the experience requirement for this class will be admitted to the examination, but they must fully meet the experience requirement before being eligible for appointment.

(One year of graduate work in public or business administration, industrial relations, psychology, law, political science, or a related field may be substituted for six months of the required nonsupervisory experience.)

Consider a rewarding and challenging career with the DFPI!

DFPI Website: www.dfpi.ca.gov