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This is a San Francisco Municipal Transportation Agency Class Based Test.

The purpose of this announcement is to create an eligible list which will be used to fill future vacancies in this classification.

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Application Opening: April 18, 2025

Deadline to Apply: April 25, 2025

Compensation Range: $82,082- $99,788 annually

Recruitment ID: CBT-9132-T00136/ REF49439R

Role description

Under general supervision, performs a variety of duties related to passenger compliance and enforcement of fare policies of the San Francisco Municipal Transportation Agency (SFMTA) Proof of Payment (POP) and the enforcement of other applicable SFMTA regulations and policies.

Examples of Important and Essential Duties:

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Inspects/checks public transit passengers for appropriate fare on board public transit vehicles, on station platforms and within transit stations and facilities and verifies the authenticity of fare media.

2. Issues citations to passengers without valid passes, tickets or transfers; and for violations of applicable sections of proof of payment policy; checks and verifies passenger identification documents; and explains citation and appeal process to persons receiving citations.

3. Gathers and tabulates information on passengers inspected and cited; numbers of passengers, and other relevant data; fills out forms and writes basic daily reports regarding citations, unusual incidents, safety and security incidents and other activities.

4. May appear in juvenile court or before a Hearing Officer in order to present evidence and testimony for juvenile infractions related to Proof of Payment or subpoena and prepares written narratives and associated documentation.

5. Observes and reports potential safety hazards, security issues and violation of laws to appropriate authorities.

6. Assists SFMTA staff and City and County personnel, sworn law enforcement officials and others in the event of accidents, emergencies and other incidents.

7. Maintains high level of customer service; provides general information and assistance, when requested, to transit passengers and members of the public.

8. Operates communications and safety equipment such as two-way radios, other electronic equipment, computers and handheld fare verification equipment. May include operating a City vehicle during special events.

9. Performs related duties and responsibilities as assigned.

Nature of work: requires standing and walking for extensive periods of time carrying work-related tools and equipment on moving vehicles, uneven terrain and unstable surfaces; running short distances; climbing stairs; lifting and bending, working in inclement weather and having face-to-face communication with members of the public who can be sometimes difficult and hostile. Employees may be required to work varying hours and/or shifts, including weekends, evenings, holidays and unanticipated overtime.

How to qualify

Experience:

Three (3) years of full time experience working with the public, which must have included interpreting or enforcing policies and/or regulations or providing information and assistance to the public.

Education:

Possession of a High School Diploma, GED or California High School Proficiency Certificate.

Basic proficiency in computer applications: e.g. Microsoft Word and Excel. (To be tested prior to appointment or tested during probationary period).

License and Certification:

Possession of a valid PC 832 Certificate at the time of appointment.

Note: Possession of a valid PC 832 Arrest Certificate is not required to qualify for the examination. It is required before an applicant can be appointed to a position.

Information on how to obtain a PC 832 Arrest Certificate (firearms portion is not required) if you do not already possess this certificate:

  • Go to PC 832 Arrest and Firearms Course
  • Click on "View Schedule of Courses"
  • On the following page, search for the term "832" as a keyword
    • You can use the other search fields to limit the area of your search.  We recommend that you expand the search results to be at minimum "within 100 miles" to see available courses near you.  Within 10 miles is too restrictive and likely will return no results.
  • Select any listed "PC 832 Arrest" class offered and follow the instructions on how to register.
    • You do not need Firearms certification for this role.
    • Note that many courses fill very fast.  If a class is full, we recommend you reach out to the institution to inquire if they have a waitlist or when they think new classes may get added.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Selection Process:

(General Exam Process Information) 

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Exam Components:

Written Multiple-Choice Examination (Weight - 100%)

Candidates deemed eligible and admitted to the examination process will be invited to participate in a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but not limited to: knowledge of general security and law enforcement concepts and practices, ability to accurately observe situations and exercise sound judgment, interpersonal ability, written communication ability and mathematical ability.

This will be a computer-administered test to be taken at home or location of one’s convenience, but only within the time-period specified on the test notification. Candidates must have access to a computer and reliable internet connection to participate in this exam. Using a desktop or laptop is required, and the acceptable browsers are Google Chrome, Mozilla Firefox and Microsoft Edge.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

What else should I know?

Eligibility List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 24 months and may be extended with the approval of the Director of Transportation.

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.] 

The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Examinations and Classification Unit, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at Civil Service Commission | San Francisco (sf.gov)